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PRIVACY POLICY

Cornerstone Cleaning (“Cornerstone Cleaning”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and otherwise handle personal information when you visit our website, make an enquiry, request a quote, engage our services or otherwise interact with us.
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1. Information We May Collect Depending on how you interact with Cornerstone Cleaning, we may collect information including:
  • your name;
  • telephone number;
  • email address;
  • residential, business or property address;
  • information about the property requiring cleaning;
  • requested cleaning service and service preferences;
  • preferred dates and times;
  • access instructions reasonably necessary to perform services;
  • correspondence and communications with us;
  • quotation, booking and transaction information;
  • billing and payment-related information;
  • feedback, reviews or complaints;
  • photographs or information relating to a property where reasonably required to provide or document our services; and
  • any other information you voluntarily provide to us
When you use our website, certain technical information may also be collected automatically, such as your IP address, browser and device information, pages visited, referral source and website usage information.
2. How We Collect Information We may collect information when you:
  • submit an enquiry or request a quote through our website;
  • contact us by telephone, email or social media;
  • book or use our services;
  • communicate with us regarding a property;
  • provide feedback or a review;
  • interact with our website; or
  • otherwise provide information directly to us;
Where appropriate, we may also receive information from property managers, real estate agencies, Airbnb or short-stay property managers, co-hosts, landlords, tenants, contractors or other persons involved in arranging a service.
3. How We Use Personal Information We may use personal information to:
  • respond to enquiries;
  • prepare and provide quotations;
  • arrange and deliver cleaning services;
  • schedule and coordinate cleaning personnel;
  • communicate about bookings and services;
  • provide relevant property instructions to personnel performing the service;
  • manage property access where applicable;
  • issue invoices and process payments;
  • manage customer and commercial relationships;
  • respond to feedback, complaints or service issues;
  • maintain appropriate business and financial records;
  • improve our website, services and customer experience;
  • protect our business, customers and contractors from fraud or misuse;
  • comply with applicable legal and regulatory requirements; and
  • send marketing communications where permitted and appropriate.
You may unsubscribe from electronic marketing communications at any time using the unsubscribe facility provided or by contacting us.
4. Contractors and Service Providers Cornerstone Cleaning may engage appropriately selected contractors or other service providers to assist in delivering its services.
Where reasonably necessary to perform a service, relevant information may be provided to the person or business carrying out or supporting the service. This may include the property address, service requirements, access instructions and relevant contact information.
We may also disclose information to businesses that provide services to us, such as website hosting, accounting, scheduling, communications, payment processing and IT services.
We do not sell your personal information.
5. Property Access Information Where customers provide keys, lockbox information, access codes or other property access instructions, we will use that information for legitimate purposes associated with arranging or providing the requested services.
Customers should only provide access information that is reasonably necessary for the service.
6. Property and Completion Photographs Where appropriate, photographs may be taken in connection with a cleaning service for purposes such as:
  • confirming completion;
  • documenting property condition;
  • identifying damage or maintenance concerns;
  • quality assurance;
  • resolving service issues; or
  • communicating with the relevant client or property manager.
We will not knowingly use identifiable photographs of a client’s property for advertising or promotional purposes without appropriate permission.
7. Cookies and Website Analytics Our website may use cookies and similar technologies to help operate the website, understand website traffic, remember preferences and improve the user experience.
Third-party analytics or advertising services may also use cookies or similar technologies where implemented on our website.
You can generally control or disable cookies through your browser settings, although doing so may affect some website functionality.
8. Storage and Security We take reasonable steps to protect information under our control against misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically through third-party systems or cloud service providers.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Overseas Service Providers Some technology, website, cloud or other service providers used by Cornerstone Cleaning may store or process information outside Australia.
Where this occurs, information may be subject to the laws of the jurisdiction in which it is stored or processed.
10. Access and Correction You may contact us to request access to personal information we hold about you or request correction of information you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request.
11. Third-Party Websites Our website may contain links to external websites or platforms.
Cornerstone Cleaning is not responsible for the privacy practices, security or content of third-party websites.
12. Changes to this Policy We may update this Privacy Policy from time to time to reflect changes to our business, website, systems or applicable requirements.
The current version will be published on our website with the date it was last updated.
13. Contact Us Questions or concerns regarding privacy can be directed to:
Cornerstone CleaningSydney, NSW, AustraliaEmail: admin@cornerstonecleaning.au Phone: +61 431 220 930